Refund & Return Policy

 PlRefund and Return Policy:

At Superfarm, we uphold the quality of our products and your satisfaction as our top priorities. Our refund and return policy has been designed to ensure a smooth and fair experience for you.

Refunds: All products purchased from Superfarm are non-refundable and non-returnable unless they are received in a damaged condition. In the event that you receive a damaged product, you must notify us within [number of days] of receipt. We will initiate the refund process upon verification of the damage and the product being returned to us in the exact condition it was received, with the packaging unopened.

Returns: We understand that receiving products in pristine condition is crucial. If you receive a damaged product, we kindly request you to follow these steps for a hassle-free return process:

  1. Notify Us: Reach out to our customer support team within [number of days] of receiving the damaged product. Provide relevant details and photographs of the damage.

  2. Approval Process: Our team will review your case and determine if the product is eligible for return based on the provided information.

  3. Return Authorization: If approved, we will provide you with a return authorization and instructions on how to package and send back the product.

  4. Return Shipping: You are responsible for securely packaging the product and shipping it back to us. We recommend using a reputable courier service with tracking.

  5. Verification: Once we receive the returned product, our team will inspect it to ensure it matches the condition it was sent in.

  6. Refund Initiation: If the product is verified to be in the same condition it was sent, we will initiate the refund process. Please allow [processing time] for the refund to reflect in your original payment method.

Cancellation: You have the option to cancel your order before the goods are dispatched to you. Please notify us through email: aztech.fbd@gmail.com or Phone/WhatsApp +91 9711033833 for the cancelation. Once the goods have been shipped, cancellations will not be accepted. 

Please note that this policy is specific to products received in damaged condition. We take pride in the quality of our products and strive to ensure your satisfaction with each purchase. If you have any questions or concerns about our refund and return policy, feel free to reach out to our customer support team.

Note: The above policy is a general framework and can be customized further based on your specific business practices and legal requirements.